Why Good Customer Service is so Important for Hotels

We look for good customer service everywhere. This is true for all industries. But in case of hotels it is particularly of utmost importance. Gone are the days where customers were happy with “Please” and “thank you” or getting a service with a smile. The present era is about “Customer Delight”. Customers look for experiences which will last with them for a long time. In this blog we will analyse the importance of good service in hotels and why they must strive to provide it. The following are the key points which must be kept in mind while serving the hotel industry.

You Must meet the Expectations of Customers. Owing to excessive competition in the Hotel Industry the expectation of the customers have risen sharply. For the hotel staff merely being polite is not sufficient. As a hotel you must always try to devise innovative strategies. These strategies must not only meet customer expectations but must exceed them. This is the era where it is necessary to create customer delight.

Delivering what you promise is very important for any hotel as the key for their success. The increased competition has meant hotels often make many lofty claims. However not delivering them as promised creates a bad impression and bitterness among customers. So the promises made must be met. Failure to meet what was promised means a breach of trust. Reclaiming the same trust is very difficult. So for any hotel it is important that what was promised must be kept at all times.

Taking Customer Feedback is also very important and is always advisable. Acting on the suggestions in the feedback is even more important. This practice will ensure that you are always in line with the what the customer expects. In case there is a deviation it gives you an opportunity to make any rectification necessary.This will help in customer retention. So you must make provisions for taking customer feedback at every opportunity.

Keeping the Hotel Staff motivated is also important for good Customer Service. They are the ones who are in direct contact with the customers. A highly motivated staff team will is bound to serve better. Better coordination and understanding among each other will always mean good customer service.

Good Customer Service is the key for Customer Loyalty. It ensures better Customer satisfaction and loyality. Thus with better Customer loyalty repeat occupancy of the rooms is bound to happen.

HotelSantiniketanDigha is one of the best budget hotels in Digha. Though it is a budget hotel, very high standards of hospitality are maintained at the hotel. We understand the importance of good customer service. We always try to provide the best customer service at all times. If you consider visiting Digha, the HotelSantiniketandgha may be the best place for you to stay. For details regarding Hotel Bookings in Digha please visit our website.